Contact
Got a question? We've got answers.
Feel free to write to us for any reason: pre-purchase, post-purchase, scientific advice, wake-up issues, partnerships. We read everything. We respond within 24 business hours.
📧 Main Email
This is the official channel. Ideal for: customer support, product questions, wake-up guarantee, feedback requests, partnerships.
🏫 For schools (France only)
Our turnkey school programme is available for French primary schools only. Teachers in other countries are welcome to order our standard kits individually.
⏱ Response times
- Monday → Friday: within 24h
- Weekends and holidays: within 72h
- Holiday periods: indicated in the automated reply signature
🚨 My blob isn't waking up
Don't panic. Wake-up 100% guaranteed. Send us a photo of your sclerotium and box along with your order number to hello@blobfarm.com, and we will send you a replacement free of charge within 7 days.
📦 Order tracking
Your tracking number is sent to you automatically via email as soon as your order ships. If you haven't received it within 48 business hours of placing your order, please check your spam folder, then contact us.
🤝 Press, partnerships, content creators
We are happy to send trial kits to science content creators (TikTok, YouTube, Instagram, specialized blogs) and science journalists. Introduce yourself briefly at hello@blobfarm.com with details on your audience & editorial focus.
BlobFarm — Grown in France · Human response, not a bot.
